Last updated: September 2, 2026
This Privacy Policy explains how Hony Tech Limited, operating as Refrigerant Centers (“Refrigerant Centers,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you visit RefrigerantCenters.com, create an account, purchase products, submit purchasing-eligibility information, contact us, or otherwise use our website and related services (collectively, the “Services”).
Our online store uses WordPress and WooCommerce. Hosting, payment, shipping, security, communications, analytics, and other providers may process information for us or under their own privacy terms when their services are enabled. By using the Services, you acknowledge the practices described below.
1. Personal Information We Collect
The information we collect depends on how you interact with the Services and may include:
| Category | Examples |
|---|---|
| Contact and account information | Name, email address, billing and shipping addresses, telephone number, account credentials, and communication preferences. |
| Order and transaction information | Products viewed, cart contents, purchases, returns, refunds, order numbers, order value, shipping method, delivery status, and transaction history. |
| Payment information | Billing details, payment status, and limited payment-related information. Complete payment card details are generally handled by the payment provider and are not normally stored by Refrigerant Centers. |
| Purchasing-eligibility and compliance information | EPA certification, professional license, employer or business information, resale documentation, authorization records, or other materials submitted to establish eligibility to purchase regulated products. |
| Customer support and claims information | Order correspondence, equipment or compatibility details, photographs of products, cylinders, valves, labels, packaging or shipping damage, and information supplied for returns or claims. |
| Submitted content | Contact-form messages, reviews, ratings, feedback, survey responses, photographs, and other content you choose to submit. |
| Device and usage information | IP address, browser and device type, operating system, approximate location, referring page, pages viewed, searches, clicks, cart activity, checkout activity, and access times. |
| Cookies and online identifiers | Cookie IDs, session IDs, analytics identifiers, advertising identifiers, and similar technologies, subject to available privacy choices. |
2. How We Collect Information
- Directly from you when you place an order, create an account, contact support, submit compliance documents, request a return, post a review, or otherwise provide information.
- Automatically through cookies, server logs, pixels, local storage, and similar technologies when you use the website.
- From service providers that assist with ecommerce hosting, payments, fraud prevention, shipping, analytics, marketing, communications, reviews, security, and customer support.
- From business partners or public sources where permitted by law and relevant to fraud prevention, compliance, or service delivery.
3. How We Use Personal Information
- Operate, maintain, secure, and improve the Services.
- Create and administer customer accounts.
- Process payments and verify payment authorization.
- Confirm, fulfill, ship, track, return, replace, or refund orders.
- Verify eligibility to purchase regulated refrigerant products and maintain appropriate compliance records.
- Respond to product, compatibility, delivery, return, and customer-support questions.
- Detect and prevent fraud, abuse, security incidents, unauthorized transactions, and policy violations.
- Send order confirmations, shipping updates, security notices, and other transactional communications.
- Send promotional messages where permitted; you may unsubscribe using the link in a marketing email.
- Measure website performance and understand how customers use our store.
- Comply with legal, regulatory, accounting, tax, safety, recordkeeping, and enforcement obligations.
- Protect Refrigerant Centers, our customers, service providers, and others.
4. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies for essential store functions, security, account access, shopping-cart operation, checkout, fraud prevention, analytics, personalization, and advertising measurement where enabled.
You can control cookies through your browser and through any cookie banner or preference tool available on our website. Disabling essential cookies may prevent accounts, carts, checkout, or other features from functioning correctly. Where required, we request consent before using non-essential technologies. We may also recognize legally required browser-based opt-out signals, including Global Privacy Control, where applicable and technically supported.
5. How We Disclose Information
We may disclose personal information to the following categories of recipients for business, operational, security, compliance, and legal purposes:
- Website and ecommerce providers, including WordPress, WooCommerce, hosting, storage, security, and technical-support providers.
- Payment and fraud-prevention providers for payment processing, refunds, disputes, chargebacks, identity checks, and transaction security.
- Shipping and logistics providers for order preparation, transportation, tracking, delivery, and regulated-goods handling where applicable.
- Business service providers supporting email, messaging, analytics, advertising, reviews, customer service, data storage, and site operations.
- Professional advisers, such as attorneys, accountants, auditors, insurers, and compliance advisers.
- Government authorities or legal parties when reasonably necessary to comply with law, court orders, regulatory requirements, safety obligations, investigations, or the protection of legal rights.
- Business transaction participants in connection with a merger, financing, acquisition, reorganization, bankruptcy, or transfer of business assets.
We do not sell personal information in exchange for money. Some state laws define “sale,” “sharing,” or targeted advertising more broadly and may treat certain disclosures of online identifiers to analytics or advertising partners as a sale or sharing. Where applicable, you may exercise the opt-out rights described below.
6. WordPress, WooCommerce, and Service Providers
WordPress and WooCommerce provide core website, catalog, cart, checkout, and account functionality. Other service providers may receive information needed to deliver their services. Their handling of information may also be governed by their own terms and privacy policies. Providers may process information in the United States or other countries.
7. Advertising and Privacy Choices
Depending on your location and the technologies enabled on our website, you may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising. You may submit a request by emailing support@keepwinco.com with the subject line “Privacy Opt-Out Request,” using an available cookie preference tool, or enabling a supported Global Privacy Control signal.
Cookie-based choices may apply only to the browser or device where they were made and may need to be renewed after cookies are cleared.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy. Retention periods vary based on the type and sensitivity of information; our relationship with you; order fulfillment and customer support; returns, claims, disputes, and fraud prevention; tax and accounting rules; refrigerant purchasing and safety records; and other legal, regulatory, contractual, or operational requirements.
When information is no longer reasonably needed, we take appropriate steps to delete, anonymize, aggregate, or securely dispose of it, subject to legal and technical limitations.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. No internet transmission, storage system, or payment process can be guaranteed completely secure. You are responsible for protecting your account credentials and should contact us promptly if you believe your account or information has been compromised.
10. International Data Processing
We and our service providers may process or store information in the United States and other countries whose privacy laws may differ from those where you reside. Where required, providers may use contractual or other lawful safeguards for international transfers.
11. Your Privacy Rights
Depending on where you reside and subject to applicable law and exceptions, you may have rights to:
- Confirm whether we process personal information about you.
- Access categories or specific pieces of personal information.
- Correct inaccurate personal information.
- Request deletion of personal information.
- Receive a portable copy of certain information.
- Opt out of sale, sharing, or targeted advertising.
- Limit certain uses of sensitive personal information where applicable.
- Withdraw consent where processing relies on consent.
- Appeal a privacy-request decision where applicable.
- Exercise privacy rights without unlawful discrimination.
Submitting a Privacy Request
Email support@keepwinco.com with the subject line “Privacy Request.” State the right you wish to exercise and provide enough information to locate the relevant account or transaction, such as your name, account email, shipping address, and order number. Do not email passwords, full payment-card numbers, Social Security numbers, or other information we did not request.
We may verify your identity before acting on a request. An authorized agent may submit a request where permitted by law, but we may request proof of authorization and direct confirmation from you. If applicable law provides an appeal right, email the same address with the subject line “Privacy Appeal” and explain why you believe the decision should be reconsidered.
12. Professional Certification and Compliance Information
Some refrigerant products may require proof of professional certification, licensing, business status, resale status, or other purchasing authorization. We may use submitted documentation to verify eligibility, keep appropriate transaction records, prevent unauthorized or fraudulent purchases, respond to audits or lawful requests, and meet legal, regulatory, safety, and contractual obligations.
Please submit only the information requested for verification. Do not provide Social Security numbers, complete financial-account credentials, medical information, passwords, or unrelated sensitive information.
13. Children’s Privacy
The Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.
14. Third-Party Websites and Services
The Services may link to carrier websites, payment services, government resources, social platforms, or other third-party services. We are not responsible for independent third parties’ privacy, security, content, or availability. Review their policies before providing information.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our business, technology, service providers, or legal requirements. The revised version will be posted here with a new “Last updated” date. We will provide additional notice when required by law.
16. Contact Us
For questions about this Privacy Policy or to exercise a privacy right, contact:
Refrigerant Centers Customer Support
Website: RefrigerantCenters.com
Email: support@keepwinco.com
Please use “Privacy Request” as the email subject and include enough information for us to identify and process your request.
n17. Merchant Information
Hony Tech Limited
Operating as Refrigerant Centers
Company number: 80394239
Registered address: RM 9042, 9/F, BLK B, CHUNG MEI CENTRE, 15–17 HING YIP STREET, KWUN TONG, HONG KONG
Website: RefrigerantCenters.com
Email: support@keepwinco.com